最佳实践

{
  "name": "Customer Support",
  "model": "glm-5.3-flash",
  "system": "你是客服助手。先弄清用户问题，再用工具查询，不要编造订单或政策。退款、改密等写操作必须走对应工具，不要口头承诺已办理。",
  "tools": [
    {
      "type": "agent_toolset_20260601",
      "default_config": { "enabled": false },
      "configs": [
        { "name": "read", "enabled": true },
        { "name": "ls", "enabled": true }
      ]
    },
    {
      "type": "custom",
      "name": "lookup_order",
      "description": "按订单号查询状态、商品、物流与支付信息。用户提供订单号或要求查单时使用。不要用它处理退款。",
      "input_schema": {
        "type": "object",
        "properties": {
          "order_id": { "type": "string", "description": "订单号" }
        },
        "required": ["order_id"]
      }
    },
    {
      "type": "custom",
      "name": "create_ticket",
      "description": "在工单系统创建一条客服工单。当工具查不到答案、或用户要求转人工时使用。",
      "input_schema": {
        "type": "object",
        "properties": {
          "summary": { "type": "string" },
          "priority": { "type": "string", "enum": ["low", "normal", "high"] }
        },
        "required": ["summary"]
      }
    },
    {
      "type": "custom",
      "name": "process_refund",
      "description": "发起退款。仅在用户明确要求退款、且已查到可退订单时使用。调用后由业务系统决定是否真正执行。",
      "input_schema": {
        "type": "object",
        "properties": {
          "order_id": { "type": "string" },
          "amount_cents": { "type": "integer" },
          "reason": { "type": "string" }
        },
        "required": ["order_id", "reason"]
      }
    }
  ]
}

{
  "name": "Data Analyst",
  "model": "glm-5.3",
  "system": "你是数据分析助手。只根据会话里挂载的输入文件计算，不要编造数据。中间过程可以写在 /workspace。最终表格、图表或报告必须保存到 /mnt/session/outputs/，并在回复里说明文件名。",
  "tools": [
    { "type": "agent_toolset_20260601" }
  ]
}

{
  "agent": "agent_xxxxxxxxxxxx",
  "environment_id": "env_xxxxxxxxxxxx",
  "resources": [
    {
      "type": "file",
      "file_id": "file_xxxxxxxxxxxx",
      "mount_path": "/data/sales.csv"
    }
  ]
}